How is Industrial IQ registered as a vendor?
Industrial IQ Inc. is a US-registered company. Vendor registration documentation including company registration, W-9, insurance certificates, and banking details are provided upon request after NDA execution. Contact support@ai2coe.com with 'Vendor Registration' in the subject line.
What tax identification number do you provide?
A W-9 form with Industrial IQ's Federal Employer Identification Number (FEIN) is available on request. For non-US vendors requiring equivalent documentation, contact support@ai2coe.com.
Do you carry professional liability insurance?
Yes. Industrial IQ carries professional liability (errors and omissions) insurance. A certificate of insurance is available on request during vendor onboarding.
What is the standard contract vehicle?
Engagements are documented via a Statement of Work (SOW) referencing the standard Master Services Agreement (MSA). For enterprise accounts with existing vendor MSA templates, counter-signature of the client's standard form is supported.
Do you accept purchase orders?
Yes. PO-based payment is accepted. The PO should reference the engagement SOW number and be issued to Industrial IQ Inc. Payment terms and remittance instructions are provided in the engagement invoice.
What are your standard payment terms?
Standard terms are Net-30 from invoice date. For engagements over $15,000, a 50% advance payment may be requested before the SLA clock starts, with the balance due upon report delivery. Net-60 terms are available for enterprise accounts with a signed MSA.
What is the refund and cancellation policy?
Full refund if canceled before kickoff. 50% refund if canceled after kickoff but before the analysis run begins. No refund after report delivery. For SLA overruns within Industrial IQ's control, a fee reduction applies. See /refund-policy for full terms.
How is the engagement scoped and priced?
Engagement scope is confirmed after catalog size, source-file readiness, review depth, and delivery requirements are understood. A written quote is issued after the scoping call. No hourly billing or scope expansion occurs without written approval.
What deliverables does the engagement produce?
Five report artifacts: (1) browser-based Open Findings report, (2) Excel workbook with duplicate families and confidence tiers, (3) Word executive narrative, (4) PDF summary, and (5) deduplicated clean catalog CSV ready for ERP re-import.
What data handling commitments are available?
A GDPR Article 28-compliant Data Processing Agreement (DPA) is available for download at /dpa. Source catalog files are purged after report generation. No catalog row data is retained in the AI2COE database. Full commitment documented at /data-handling.
Who is the authorized contract signatory?
R. Santhana Krishnan, Founder, Industrial IQ Inc. Email: support@ai2coe.com.
What compliance documentation is available?
Available: Data Handling Commitment (/data-handling), DPA template (/dpa), Security Overview (/security), Engagement SLA (/sla), SOC 2 Self-Attestation (/soc2-attestation), and Acceptable Use Policy (/aup). SOC 2 Type II formal audit is planned within 18 months of public launch.