| Cancellation point | Refund | Notes |
|---|---|---|
| Before kickoff call | 100% | Full refund issued within 5 business days. No questions asked. |
| After kickoff, before analysis run starts | 50% | 50% of the engagement fee is refunded. Kickoff and data validation work is non-refundable. |
| After analysis run completes or report delivered | 0% | No refund once the diagnostic analysis has been executed and report artifacts are available, regardless of whether downloads have been initiated. |
| SLA overrun (Industrial IQ fault) | 10% per 3-business-day overrun | Fee reduction applied automatically, up to a maximum of 30% of the engagement fee. Applied as a credit or partial refund based on client preference. |
| Force majeure or client-caused delay | No additional remedy | Delays caused by catalog format failures, client-side scope changes, or force majeure events do not trigger refund or fee reduction obligations. |
Refund schedule
Milestone-based refund terms — no ambiguity.
How to cancel or request a refund
Email support@ai2coe.com — response within 1 business day.
To cancel an engagement or request a refund, email support@ai2coe.com with “Cancellation Request — [Engagement Reference]” in the subject line. Include the engagement reference number from your SOW or invoice. Refunds are processed to the original payment method within 5-10 business days of confirmation.
For disputes about SLA overrun calculations or scope disagreements, both parties agree to a 30-day good-faith resolution period before escalating to formal dispute resolution.
Executive review lens
Use this page to decide the next evidence step.
Industrial IQ pages are designed to move enterprise buyers from operating pain to source-backed diagnostic evidence, not to force an immediate platform commitment.
Finance, operations, procurement, maintenance, reliability, ERP/data, security, and executive sponsors.
Relevant ERP, EAM, CMMS, inventory, procurement, asset, work-order, or readiness exports where available.
A diagnostic route, sample proof format, report evidence, confidence tier, owner review path, or commercial next step.
Read-only diagnostics, no ERP write-back, source-file purge after report generation, and human review before action.